Artificial intelligence has become a part of our lives and can help us with various tasks, such as sending emails and scheduling appointments. It can also fight fake news on social media and introduce us to new products.
Despite the immense potential of AI, many people still believe that it is an enigmatic concept that only serves the interests of specific individuals. This is not the proper perspective if you are in a business that benefits customers.
AI is a powerful tool for analyzing and improving the efficiency of your call center operations, including intelligent call distribution, sentiment analysis, and interactive voice response (IVR). In this article, we’ll talk about three common misconceptions about its capabilities.
AI is Only Useful for Tech-Related Industries
When people thought that the internet was a fad that would only benefit tech-oriented companies, they were wrong. Even though the tech sector is testing the limits of AI, there are still industries poised to benefit from its potential.
AI has the potential to transform various industries, such as construction and the beer industry. It can help improve the planning process and save money on projects. In customer service, it can help enhance agents’ efficiency by analyzing and improving customer interactions. Unfortunately, many people still believe that AI is only for tech-related industries.
You Can Plug in a New AI Program and Leave It
Another common misconception that people have is that AI is software that they can install and use. AI is a set of complex data modeling and analysis tools that require a lot of human intervention to manage.
To effectively use machine learning in production, you need to develop an ecosystem that will allow you to manage and integrate the models. This is because, unlike the algorithms, you can’t just throw models at a simple business problem and expect them to return value.
AI Will Replace Humans and Steal Their Jobs
As companies continue to automate, many people are concerned that they might lose their jobs. However, the idea that robots will replace humans is not accurate. The impact of automation on jobs is similar to that of the printing press and cotton gin industry.
AI will significantly impact workers’ efficiency in certain industries, such as manufacturing, retail, and data processing. As automation takes over most of the predictive tasks, the job efficiency of these workers will improve.